Refund & Cancellation Policy

Free trial

All new accounts receive a 14-day free trial (30 days for the Agency plan). No credit card is required to start your trial.

At the end of the trial, you will be prompted to add a payment method and choose a plan. If you do not subscribe, your account is automatically restricted — no charge is made.

Each email address and organisation is entitled to one free trial. Creating multiple accounts to extend your trial period is a violation of our Terms of Service.

Cancellation policy

How cancellation works

You can cancel your subscription at any time — no questions asked, no cancellation fee. When you cancel:

• Your subscription does not renew at the next billing date
• You retain full access to the Service until the end of your current paid period
• You will not be charged again unless you resubscribe
• Your data is retained for 14 days after the period ends, giving you time to export it
• After 14 days your data is permanently deleted from our systems

How to cancel

You can cancel in any of the following ways:

• Log in to your dashboard → Billing → Cancel subscription
• Email us at billing@rawshowai.com
• Call or WhatsApp us at +91 82779 06516

We will confirm your cancellation by email within 24 hours of receiving your request on business days.

Refund policy

We offer a straightforward refund policy because we want you to feel confident using Rawshow AI. We are a small, early-stage company and we stand behind our product.

7-day money-back guarantee

If you subscribe to a paid plan and are not satisfied for any reason, you may request a full refund within 7 days of your first payment. No explanation required.

After 7 days

After the 7-day window, we do not provide refunds for the current billing period because the Service has been available and used. However, you can cancel at any time and will not be charged for future periods.

Annual plan refunds

If you are on an annual plan and cancel within the first 30 days of your subscription, we will refund the unused months on a prorated basis. After 30 days, no refund is issued for the remaining annual period.

Refund eligibility at a glance

How to request a refund

The process is simple and we aim to resolve all refund requests quickly.

Plan upgrades and downgrades

Upgrading

When you upgrade from one plan to another, the new plan takes effect immediately. You will be charged the prorated difference for the remaining days in your current billing period.

Downgrading

When you downgrade to a lower plan, the change takes effect at the start of your next billing period. You will continue to have access to your current plan's features until then. No refund is issued for the remaining days on the higher plan.

Switching from monthly to annual

You can switch from a monthly plan to an annual plan at any time. The annual plan starts immediately and you receive a prorated credit for the unused portion of your monthly period.

Exceptional circumstances

We review refund requests on a case-by-case basis in the following situations, even outside the standard policy window:

• Extended service outage: If the Service was unavailable for more than 24 consecutive hours due to our infrastructure failure, we will issue a prorated credit or refund for the affected period.
• Billing errors: Any duplicate charges, incorrect amounts, or charges after a confirmed cancellation will always be refunded in full, regardless of when they are reported.
• Medical or personal emergency: We understand that life circumstances can be unpredictable. Contact us and we will do our best to assist.
• Accidental subscription: If you believe you were charged accidentally (for example, a team member subscribed without authorisation), contact us immediately and we will investigate.

We are a small company run by real people. If your situation is not covered by this policy but you feel you have been treated unfairly, please reach out and we will listen.

Questions or refund requests

For any billing query, refund request, or cancellation confirmation, contact us directly: