Privacy Policy

1. Introduction

Rawshow AI Technologies ("we", "our", or "us"), headquartered in Mysore, Karnataka, India, operates the Rawshow AI platform available at rawshowai.com ("the Service"). We are committed to protecting the privacy and security of your personal information.

This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have in relation to it. By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information we collect

2.1 Information you provide to us

• Account information: Name, email address, company name, and password when you register.
• Billing information: Payment details processed securely through Razorpay. We do not store your card number, CVV, or bank account details directly.
• Lead data: Contact details of leads you import or add to the platform (names, email addresses, phone numbers, company information). You are the data controller for this information.
• Communication data: Messages you send to us through our contact form, email, or support channels.
• Profile information: Any additional information you choose to add to your account.

2.2 Information collected automatically

• Usage data: Pages visited, features used, time spent, button clicks, and navigation patterns within the platform.
• Device information: Browser type, operating system, IP address, and device identifiers.
• Log data: Server logs including date and time of access, pages requested, and error information.
• Cookies and similar technologies: See Section 6 for details.

2.3 Information from third parties

When you connect third-party integrations (Gmail, HubSpot, LinkedIn, Apollo, etc.), we may receive data from those services as authorised by you during the connection process, subject to their own privacy policies.

3. How we use your information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Create and manage your account
• Process payments and manage subscriptions
• Send you transactional emails (account confirmation, billing receipts, password resets)
• Send you product updates and announcements (you can unsubscribe at any time)
• Respond to your support queries and communications
• Monitor and analyse usage patterns to improve the Service
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

We will only use your information for the purposes described in this policy or for purposes compatible with those listed above.

4. Sharing your data

We do not sell or rent your personal data. We share your information only in the following limited circumstances:

4.1 Service providers

We engage trusted third-party service providers to help us deliver the Service:

• MongoDB Atlas — cloud database hosting (your data is stored here)
• Razorpay — payment processing
• Railway — application hosting and infrastructure
• SendGrid / Mailgun — transactional email delivery

These providers access your data only to perform services on our behalf and are contractually obligated to keep it confidential.

4.2 Legal requirements

We may disclose your information if required by law, regulation, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Rawshow AI, our users, or the public.

4.3 Business transfers

If Rawshow AI Technologies is involved in a merger, acquisition, or sale of assets, your personal data may be transferred. We will provide notice before your data is transferred and becomes subject to a different privacy policy.

5. Data storage and security

Your data is stored on MongoDB Atlas servers located in the United States (AWS US East region). By using the Service, you consent to the transfer and storage of your data in this location.

We implement appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include:

• Encryption of data in transit using TLS 1.2 or higher
• Password hashing using bcrypt with salt rounds
• JWT-based authentication with expiry controls
• Rate limiting on all API endpoints
• Access controls and role-based permissions within the platform

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies

We use cookies and similar tracking technologies to operate and improve the Service. A cookie is a small text file stored on your device.

Types of cookies we use

• Essential cookies: Required for the Service to function. These include session management and authentication tokens. You cannot opt out of these.
• Analytics cookies: Help us understand how users interact with the platform so we can improve it. These collect anonymised information.

You can control cookies through your browser settings. However, disabling essential cookies may prevent the Service from working correctly.

7. Your rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Portability: Request your data in a machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Withdraw consent: Where processing is based on your consent, you can withdraw it at any time.

To exercise any of these rights, contact us at billing@rawshowai.com or call +91 82779 06516. We will respond within 30 days.

8. Data retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account:

• Your account data is deleted within 30 days of account closure.
• Billing records are retained for 7 years to comply with applicable financial regulations.
• Anonymised usage data may be retained indefinitely for analytics purposes.

You can request deletion of your data at any time by contacting us.

9. Children's privacy

The Service is not directed to persons under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete that information.

10. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by a prominent notice on our platform at least 14 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

11. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please reach out to us:

We take privacy concerns seriously and will respond to all queries within 30 days.